Cape Pottery Supplies.

1. Introduction: The aim of Fired Up Kilns Africa is to provide pottery supplies to create ceramics that you can afford. We do this by working with our partners around the world to manufacture and import affordable, solid, and functional kilns, furnaces, studio equipment, pottery wheels, spare parts, kiln furniture, and a large array of tools for the South African and broader African ceramics markets. We strive to follow the 6 R’s - Reduce, Reuse, Recycle, Refuse, Rethink and Repair wherever possible to keep costs low and improve our environmental impact. Although the word ‘kilns’ is often used, these Terms & Conditions apply to all products and services provided by Fired Up Kilns Africa

2. Fired Up Kilns Africa: These Terms and conditions apply to all entities of Fired Up Kilns Africa & any subsidiaries.

Cape Pottery Supplies (Pty) Ltd – 2025/848841/07
Kiln Contracts (Pty) Ltd –1980/006798/07
The Clay Man (Pty) Ltd – 2025/848868/07

Claybright - a division of The Clay Man (Pty) Ltd
Oudekaap Bisque - a division of The Clay Man (Pty) Ltd

3. Effective Date: 1st August 2026. These online published terms and conditions supersede all other and earlier versions.

4. Governing laws & Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. The parties submit to the jurisdiction of the courts having jurisdiction in the Western Cape, South Africa.

5. Privacy: The privacy of our customers is paramount and Fired Up Kilns Africa will not disclose or share the personal details of a client (except when required by law) to a 3^rd person without the expressed consent of the customer.

6. Studio / Workshop / Factory Access: There is no public access to any of our studio, workshop or factory locations without management approval and supervision. These are functioning work areas where sharp objects, chemicals, power tools and heavy lifting machinery is commonly used. Our retail outlets are not suitable locations for children, unless under the close & constant supervision of a responsible adult.

7. Right of refusal: Fired Up Kilns Africa retain the right to cancel an order, refuse to supply a product and / or refuse access to any Fired Up Kilns Africa premises, should a client (or somebody accompanying or representing the client) be abusive, misleading, defamatory, threatening, offensive, not follow instructions or display other behaviours that are deemed unacceptable by Fired Up Kilns Africa.

8. Lead times for manufacturing / shipping: Although every effort is made to ensure quoted time frames are achieved, many issues outside the control of Fired Up Kilns Africa impact. Fired Up Kilns Africa commits to ensuring you are informed of any delays promptly, however, accepts no liability for delays outside of its control. If a delay is greater than 4 weeks from the expected quoted delivery time, then a no-obligation cancellation of your order and full refund of any moneys paid is available on request.

9. Termination of orders: Orders accepted by Fired Up Kilns Africa and in production or on order are not subject to change or cancellation by the client, however clients should contact and discuss their changed circumstances with Fired Up Kilns Africa at their earliest convenience. In exceptional circumstances and upon receipt of a written justification, the deposit (or part there-of) may be returned at the sole discretion of Fired Up Kilns Africa. If Fired Up Kilns Africa cancels an order a full refund will be provided within 7 days.

10. Returns and exchanges: Fired Up Kilns Africa does not routinely offer returns or exchanges. In exceptional circumstances and upon receipt of a written justification, Fired Up Kilns Africa at its sole discretion may return or exchange. Returns of clay, glazes, ceramic materials etc. will only be accepted:

On presentation of tax invoice within three (3) months of purchase,
That no alterations to the product have been made.
No cash refunds will be made; a credit note will be given for the returns or exchanged.

11. Product Changes: Changes may be made in specifications for material or product improvements without notice or obligation. Any colours, styles or images used on the website, manuals or social media may not be the Australian version of the product and should be considered indicative only.

12. Pricing: Prices may change at short noticed based on the changing costs of materials, shipping & exchange rates. All price changes are effective as soon as they are posted on the Fired Up Kilns Africa website and supersede any other published materials. Prices remain current and will be honoured on quotes that are accepted prior to their expiry (or valid until) date.

13. Payment Methods: We accept credit card and direct bank transfer (EFT).

14. Invoicing: Kilns and other products are invoiced at the point of sale with a receipt of payments issued upon request. A final receipt with any outstanding balance will be provided when the product(s) are nearing readiness for delivery. Ownership of the goods sold shall remain the property of Fired Up Kilns Africa until payment is received in full, orders will not be shipped until full payment of the invoice has been received.

15. Invoice Expiry: If an outstanding amount has not been paid within 30 days from the issuing of the invoice and the order is ready for shipment, Fired Up Kilns Africa reserves the right to:

Supply the product to another person.
Consider the order cancelled with the client forfeiting deposits paid.

16. Money Owed: All outstanding moneys due or owed, must be paid in full before Fired Up Kilns Africa will provide any further products or services. After 60 days, Fired Up Kilns Africa reserves the right to engage external debt collection agencies or seek legal remedies.

17. Non-refundable Deposits: Due to the material and workforce costs of building and shipping, a non-refundable deposit may be required for larger & bespoke items. Review the Fired Up Kilns Africa website or contact Fired Up Kilns Africa to find out the deposit required for a particular product. Please read ‘Termination of Orders’ above.

18. Storage: Fired Up Kilns Africa will allow for reasonable period from when the customer is informed the kiln is ready for collection or dispatch. Delays beyond this may incur a storage fee and will be payable prior to collection.

19. Receipt of goods: Please open, inspect and ensure that kilns and other equipment are operational and in good working order within 30 days of the receipt of goods. After which time Fired Up Kilns Africa will deem that the goods arrived un-damaged and in good working order. Although all reasonable efforts are made by Fired Up Kilns Africa to ensure that goods are manufactured to specifications, it is in all cases the buyer’s responsibility to check, by tests or otherwise, that the goods are fit and suitable for the buyer’s purpose.

20. Damage: All products have multiple quality checks prior to packaging and dispatch; however, we cannot control items in transit and occasionally damage or mistakes are made. If you believe your product has damage, isn’t working as intended or any items are missing, please complete the ‘Loss & Damage Claim Form’ and return to Fired Up Kilns Africa as soon as possible. By providing accurate and timely information we have the best chance of resolving any issues to everyone’s satisfaction.

21. Repairs: Repairs will be done by Fired Up Kilns Africa or its approved contractors. Any repairs or callouts is only to occur after prior approval has been granted by Fired Up Kilns Africa and in accordance with its schedule of fee’s. If prior approval has not been obtained, costs will be at the customers expense and may invalidate the warranty. Any expenses beyond the Fired Up Kilns Africa schedule of fee, without prior approval, will be borne by the customer.

22. Delivery and shipping: Fired Up Kilns Africa encourage the utilisation of its service to coordinate the freighting of large, heavy, or bulky items.

Always take pictures of any concerns or damage to products and its packaging.
Always keep any damaged packaging / crating.

This will be essential if an insurance claim is required. Always inform Fired Up Kilns Africa within 3 days or the claim may not be accepted due the insurance rules of many courier companies.

Additional Fees: If additional fees are applied by the transport company because of customer related issues / behaviours these costs will be the responsibility of the customer. Examples of issues are:

Hard to service destinations or poor site accessibility.
Inaccuracies with the delivery address.
Deliveries to shopping centres or multi-level buildings.
Restrictive time slot booking requirements.
Excessive driver required unload requirements.
Excess waiting times for the driver.
No forklift available onsite as planned.
Failed delivery or delivery returned to factory.

In-Person Collection: Should you collect items from the Fired Up Kilns Africa factory then you will be liable for the product from the moment of uplift from the Fired Up Kilns Africa factory. Please inspect prior to uplift as your liability begins from that point.

Courier: Smaller packages may be sent by post, or a courier. Too keep our products and services as affordable as possible, we simplify and often re-use packaging. If you wish for something to be packaged a certain way, please discuss with Fired Up Kilns Africa regarding any additional costs. Transport damages will need to be claimed by the recipient through the courier service directly.

23. Lifting, Moving & Setting up: Kilns and other large items are heavy and easily unbalanced. Please discuss the safety equipment, lifting equipment and number of people required to safely unpack or move your item, prior to any attempts to move the item. Fired Up Kilns Africa recommends the use of a forklift or a pallet-jack and a minimum of two strong people. A crane truck is advised for larger kilns, where smaller kilns on wheels may be best unpacked from their crate and gently rolled into place. Never tilt or drag kilns over uneven surfaces.

24. Electrical Safety: Electrical equipment supplied by Fired Up Kilns Africa shall comply with all applicable South African electrical safety legislation, compulsory specifications and South African National Standards (SANS), including applicable NRCS requirements. Electrical installation of kilns and furnaces in South Africa must comply with the applicable edition of SANS 10142-1 and, where medium-voltage installations fall within its scope, SANS 10142-2, together with applicable statutory requirements and the manufacturer’s installation instructions. NEVER open or interfere with the electrical box and should you have any concerns, unplug from the power source and seek the advice of a qualified electrician immediately.

25. Safety Notice: The purchaser acknowledges that equipment improperly installed, maintained, or operated can pose a serious threat to a person’s safety, environmental integrity, and product/process quality. Fired Up Kilns Africa equipment is provided with various safety, performance, and operating limits, designs, and devices which, if disconnected, altered, tampered with, or changed by the owner, will become the owners sole risk and responsibility and such actions will absolve Fired Up Kilns Africa of all obligations and liabilities with respect to the function of such limits, designs, and devices.

26. Instruction Manuals: Instruction manuals, operating procedures and safety advice are all available on the ‘Cape Pottery Supplies’ website and can also be emailed on request. It is the expectation of Fired Up Kilns Africa that all owners will read, understand, and comply with the instructions as set out in the manuals and on the website. Any non-compliance with instructions may invalidate the warranty of the product.

27. Technical Support: Fired Up Kilns Africa is happy to provide technical support and advice during office hours when appropriate or refer you to our network of technical experts. Please also refer to our website’s resources and FAQ’s pages for a wide range of important information.

28. Firing Service: Fired Up Kilns Africa will fire items according to the specifications provided by the customer on the firing services form. Customers are responsible for ensuring that these specifications, including glaze selection and firing temperatures, are correct and suitable for their items. Items are submitted for firing at the customer’s own risk, and Fired Up Kilns Africa does not guarantee the outcome. To the extent permitted by law, Fired Up Kilns Africa will not be liable for damage, loss or claims arising from firing failures caused by incorrect or unsuitable specifications supplied by the customer. By using our firing services, customers agree to the following conditions:

The firing services form and payment of the invoice is required prior to any firing
Bases of glazed ware must be cleaned prior to firing
Ware must be bone dry & contain only clay
Unknown clays & glaze tests must be brought in on a setter
All ware should be marked with a maker’s ID
Lids are fired on pots, unless we are instructed otherwise on the firing form
We will attempt to accommodate any deadlines; however, this cannot be guaranteed, routine turn around is 2-3 weeks.
Ware related kiln or shelf damaged may incur a repair or replacement fee
Fired Up Kilns Africa can refuse to fire ware at their discretion

29. Gift Vouchers:

Gift Vouchers are valid for three (3) years from the purchase date. Unused value after this period will be forfeited.
Gift Vouchers cannot be redeemed for cash, and change cannot be given. However, any remaining balances can be used until the voucher expiry date.
Treat your voucher like cash, as it can be redeemed by anyone with access to the voucher.
Gift Vouchers can be redeemed in-store or at any of our online stores.

30. Dispute / Complaint Resolution: If a dispute or complaint arises that cannot be resolved by the parties involved, it is to be referred to a senior manager / Director of the parties. All discussions and actions will be undertaken on a ‘without prejudice’ basis. If the issue remains unresolved after 30 days, then either party may commence alternative proceedings.

31. Distributors: Any concerns regarding our products purchased through another distributor, should be addressed directly with the relevant distributor in the first instance.

32. Copyright: Fired Up Kilns Africa products, services, website content, documentation, images, designs and other original materials are protected, where applicable, under the Copyright Act 98 of 1978 (South Africa) and other applicable intellectual property laws. Unless otherwise stated, Fired Up Kilns Africa or the relevant company within the group owns or is authorised to use the copyright in such materials. No material may be reproduced, distributed, modified or used without prior written permission, except as permitted by law.

33. Trademark & Branding: The names, logos, branding and other identifying marks used by Fired Up Kilns Africa and its associated businesses are proprietary to their respective owners. These marks and branding may not be reproduced, copied, imitated or used without prior written permission. Where applicable, protection is claimed under South African intellectual property and common law.