Responsible Business Policy

We are committed to operating our business(s) in a manner that minimises any negative impacts while providing high-quality products and services to our customers. We strive to continually improve our performance through responsible business practices, efficient use of resources, and ongoing evaluation of our operations.

Fired Up Kilns Africa businesses are committed to

Compliance

• Complying with applicable environmental, workplace safety and product requirements in each country of operation.
• Regularly reviewing local requirements and our practices to maintain compliance.
• Meeting applicable electrical equipment safety, conformity, import and installation requirements in each market.
• Meeting applicable requirements for importing, labelling, storing, handling and disposing of chemicals and ceramic materials.

Energy Efficiency

• Promoting the use of energy-efficient equipment and technologies.
• Encouraging energy-efficient kilns suited to local power supplies and operating conditions.
• Reducing energy consumption within our own operations wherever practical.
• Reducing reliance on fossil fuels and adopting cleaner or renewable energy where practical.

Waste Reduction

• Reducing waste through careful purchasing, efficient inventory management and responsible business practices.
• Reusing, recycling and recovering packaging and other materials wherever suitable facilities are available.
• Selecting compostable or biodegradable packaging where suitable local processing options exist.
• Encouraging customers to recycle packaging and dispose of products responsibly at the end of their useful life.

Responsible Products

• Focussing our supply on quality products designed for durability, reliability and long service life.
• Working with reputable manufacturers who share our commitment to quality and responsible manufacturing.
• Promoting repair and maintenance over unnecessary replacement where practical.

• Considering environmental and social factors when selecting suppliers and products.
• Supporting suitable local and regional suppliers and consolidating imports where practical to reduce freight impacts.
• Supporting suppliers who demonstrate responsible environmental practices.

Responsible Chemical Management

• Promoting safe storage, handling and disposal of ceramic materials, glazes, refractory products and chemicals, including dust and spill control.
• Providing relevant safety data sheets and product guidance to support safe use, storage and disposal.

Reducing Our Environmental Footprint

We aim to:

• Build systems that minimise paper usage through digital documentation where practical.
• Reduce unnecessary packaging and use water efficiently in our operations.
• Reduce unnecessary freight through local and regional distribution where practical.
• Use suitable recycling and waste services, including for electronics and hazardous materials.
• Improve operational efficiency to reduce waste and emissions.

Ethical Sourcing and Modern Slavery

The Fired Up Kilns Africa businesses are committed to ethical conduct and respect for human rights. We oppose modern slavery, forced labour, child labour and human trafficking, and do not tolerate bribery or corruption in our business dealings.

We aim to:

• Work only with reputable suppliers who operate in accordance with applicable laws and ethical business practices.
• Consider ethical and social risks when selecting and reviewing local and international suppliers.
• Require suppliers to provide fair and safe working conditions and address concerns identified through our reviews.
• Strengthen responsible sourcing through supplier engagement and corrective action where concerns arise.

Respectful Communications

We value our customers and welcome genuine feedback. We recognise that problems can occasionally occur and are committed to addressing them promptly, reasonably and transparently.

• We encourage customers to contact us directly so that we can investigate concerns and work towards an appropriate resolution.
• We believe all interactions should be conducted respectfully, honestly and in good faith.
• We welcome constructive criticism and differing opinions; however, we do not accept threatening, abusive, harassing, factually incorrect, defamatory or stalking behaviours either in-person or online.
• We reserve the right to moderate inappropriate content on our own social media channels and to limit communications where behaviour becomes unreasonable, while continuing to meet our obligations under Law.
• Our commitment is simple: We listen, we act, and we stand behind our products and our people.

Staff Awareness

We encourage our employees and contractors to:

• Work safely and responsibly, following relevant training and product safety information.
• Identify opportunities to reduce waste and improve efficiency.
• Report environmental, safety or ethical concerns to their manager or the policy contact without fear of retaliation for good faith reports.

Continuous Improvement

Managers of each Fired Up Kilns Africa business are responsible for putting this policy into practice, reviewing local requirements and setting realistic improvement objectives. We will review the policy regularly and when material changes affect our operations.

• We will work with customers, suppliers, employees, contractors and local communities to improve our environmental and social performance while delivering quality products and service.

Businesses Covered

• Cape Pottery Supplies (Pty) Ltd – Registration number 2025/848841/07
• Kiln Contracts (Pty) Ltd – Registration number 1980/006798/07
• The Clay Man (Pty) Ltd – Registration number 2025/848868/07
• Claybright a divisions of The Clay Man
• Oudekaap Bisque a divisions of The Clay Man

Changes to this Policy

We may update this policy from time to time. Revised versions will be communicated to the relevant businesses and made available with an updated revision date.

Last updated August 2026